24-Hour Emergency Service
Menu
Island Vets's home page
Call us
Out of hours
01785 258411
Island Veterinary Centre
01785 258411
Stone Veterinary Centre
01785 818186
Bloxwich Veterinary Centre
01922 405200
Gornal Veterinary Centre
01384 212000
Wombourne Veterinary Centre
01902 324551
Book an Appointment
Open contact us menu
About Us
Blog
Klarna
Meet the Team
Careers
Offers
Pet Advice
New Puppy?
Your New Kitten
Your New Puppy
Neutering
Time to Say Goodbye
Services
24-Hour Emergency Service
Insurance
Pet Nutrition
Repeat Prescriptions
Pet vaccinations
Prices
Pet wellness screening
Pet Health Club
Online Payment
Online Shop
Contact Us
Feedback
Book an Appointment
Feedback
We appreciate all feedback
Which practice did you visit?:
Island Vets
Stone Vets
Bloxwich Vets
Wombourne Vets
Gornal Vets
Where did you hear about us?:
Word of Mouth
Facebook
Website
Recommendation
Flyer/Leaflet
Voucher
When you called the practice:
I did not phone
The phone call was answered promptly
There was a long wait before someone answered the phone
I had trouble getting through
I was on hold for too long
Your phone conversation was:
Courteous
Hurried
Impolite
Informative
Preoccupied
Your Visit
Was the cleanliness of our practice adequate?:
Yes
No
I was greeting warmly at reception:
Yes
No
My waiting time from the time of my appointment was:
0-5 minutes
5-10 minutes
10-15 minutes
15minutes+
During my visit:
The staff were gentle with my pet
The vet/nurse listened to my pet’s present symptoms
The vet/nurse did not seem interested in what I had to say
The vet/nurse seemed to be in a hurry
The vet/nurse described the diagnosis and treatment well
The vet/nurse left me confused about how to treat my pet
The vet/nurse was professional in manner and appearance
The vet/nurse was acceptable in manner and appearance
The vet/nurse was inferior in manner and appearance
The vet/nurse was comforting for me and my pet
The vet/nurse was able to make me feel like a friend
The vet/nurse was insensitive in his/her use of people skills
Payment
Did the vet/nurse discuss the cost of your pet's treatment?:
Yes
No
Were the payment or insurance options and practice policies discussed with you?:
Yes
No
Did you understand your bill?:
Yes
No
How We Can Improve
Why did you choose this practice?:
Do you have any suggestions for improving the practice, staff, or our procedures?:
Have you recommended us to others?:
Yes
No
If yes, why? If not, why not?:
Security Question:
I have read and agreed to the
privacy notice
:
Back
Menu
About Us
Blog
Klarna
Meet the Team
Careers
Offers
Pet Advice
New Puppy?
Your New Kitten
Your New Puppy
Neutering
Time to Say Goodbye
Services
24-Hour Emergency Service
Insurance
Pet Nutrition
Repeat Prescriptions
Pet vaccinations
Prices
Pet wellness screening
Pet Health Club
Online Payment
Online Shop
Contact Us
Feedback
Book an Appointment
24-Hour Emergency Service